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Knowledge Base

Browse through our comprehensive FAQ section for quick answers to common questions.

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Live Chat Support

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Email Support

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Documentation

Detailed guides, API documentation, and setup instructions for all features.

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System Status

Check the current status of our servers and services.

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Frequently Asked Questions

Quick answers to common questions

How do I set up my proxy?

Setting up your proxy is simple:
  1. Login to your dashboard
  2. Copy your proxy credentials (IP:Port:Username:Password)
  3. Configure your application with these credentials
  4. Test the connection to ensure everything works
For detailed instructions specific to your application, check our documentation.

What payment methods do you accept?

We accept multiple payment methods:
  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Cryptocurrency (Bitcoin, Ethereum, USDT)
  • Wallet Balance (Add funds and pay instantly)
All payments are processed securely through encrypted channels.

How can I rotate my proxy IP?

IP rotation is available for all proxy packages:
  • Go to your dashboard
  • Find your proxy group
  • Click "Rotate IP" button
  • Cost: $0.25 per rotation (deducted from wallet)
New IP will be active within 10 seconds.

What is your refund policy?

We offer a 24-hour money-back guarantee:
  • Request within 24 hours of purchase
  • Refunds processed to wallet balance instantly
  • Original payment method refunds take 3-5 business days
  • No questions asked for first-time customers
Contact support to initiate a refund request.

How do I switch proxy locations?

Switching proxy locations (nodes) is easy:
  • Navigate to your proxy group in dashboard
  • Click "Switch Node" button
  • Select your desired location
  • Cost: $0.50 per proxy in the group
  • Migration completes within 5 minutes
Note: This will change all proxies in the group to the new location.

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