At ProxyChain.io, we take your privacy seriously. This Privacy Policy explains how we collect,
use, disclose, and safeguard your information when you use our proxy services.
1. Information We Collect
1.1 Information You Provide
- Account registration details (email, username)
- Payment information (processed through secure third-party providers)
- Support tickets and communications
- API keys and configuration preferences
1.2 Automatically Collected Information
- Connection timestamps and duration
- Bandwidth usage statistics
- Node selection preferences
- Technical error logs
- Device and browser information
🔒 No-Logs Policy
We maintain a strict no-logs policy for your proxy traffic. We do NOT monitor, record,
or store the websites you visit or the content you access through our proxies.
2. How We Use Your Information
We use collected information to:
- Provide and maintain our proxy services
- Process payments and manage subscriptions
- Send service updates and important notifications
- Provide customer support
- Detect and prevent fraud or abuse
- Improve our services and develop new features
- Comply with legal obligations
3. Data Retention
| Data Type |
Retention Period |
| Account Information |
Until account deletion + 30 days |
| Payment Records |
7 years (legal requirement) |
| Connection Logs |
Not stored (no-logs policy) |
| Support Tickets |
1 year after resolution |
| Usage Statistics |
90 days (aggregated only) |
4. Data Sharing
We do NOT sell, rent, or trade your personal information. We may share data only in these circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- With trusted service providers who assist our operations (under strict confidentiality agreements)
5. Data Security
We implement industry-standard security measures including:
- 256-bit AES encryption for data transmission
- Secure hashed password storage
- Regular security audits and penetration testing
- Restricted access to personal information
- PCI DSS compliant payment processing
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Port your data to another service
- Withdraw consent at any time
7. Cookies
We use essential cookies for authentication and session management.
You can control cookie preferences through your browser settings.
8. Third-Party Services
We integrate with trusted third parties for:
- Payment processing (Stripe, Coinbase Commerce)
- Analytics (self-hosted, privacy-focused)
- Support system (encrypted ticketing)
9. International Data Transfers
Your data may be processed in countries with different privacy laws.
We ensure appropriate safeguards are in place for international transfers.
10. Children's Privacy
Our services are not intended for users under 18 years of age.
We do not knowingly collect information from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Significant changes will be notified via email or service announcement.
12. Contact Us
Data Protection Officer
Email: [email protected]
For privacy concerns or data requests, please contact us with your account email and specific request.